Dispatcher
Location:
Phoenix, AZ
Job Type:
Full-Time
Description:
We are seeking exceptional individuals to join our team of dispatchers. This is a customer service oriented role, and strong communication skills are required. In this position, you would be responsible for handling all incoming calls from customers and distributing them accordingly. In the process, you would be expected to evaluate each customer’s situation in order to match them to the appropriate service technician, as well as to manage and maintain the daily dispatch board. Our Dispatchers will also perform other duties as assigned.
POSITION REQUIREMENTS:
- Handle all incoming calls from customers
- Identify the problem by asking series of question (use term "tell me more")
- Evaluate the customers situation and match to the appropriate service technician (based on skill)
- Customer service and communication daily is required
- Respond to all customer inquiries, questions and complaints
- Maintain the daily dispatch board
- Schedule all maintenance agreement customers, daily, weekly and monthly
- Dispatch and manage the work load of assigned service technicians
- Process COD payments (via credit card processor)
- Prepare purchase orders for service related service calls
- Maintain all service related paperwork inclusive of maintenance agreement via scanning procedure
- General administrative duties maintain and distribute standard and requested reports reconcile service tickets and time sheets with dispatching system daily
- Provide status reporting on open calls, open estimates, and follow ups
- Ability to work independently
- Ability to react to constant changes with customers and management staff
- Ability to multi task